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DWU Suspends Water Disconnects Until Further Notice

The City of Dallas stands ready to help any customer in need. To support our customers, effective immediately, we will suspend water disconnects until further notice. If any Dallas Water Utilities customers have concerns about paying their bill in-person at our many payment locations, there are many ways to make payments, including mailing a check, pay by phone at 214-651-1441, online at the City of Dallas ePay​ site and/or through your personal bank application. If you have questions regarding making a payment or if you need to make payment arrangements, please contact us at 214-651-1441. For alternative Dallas Water Utilities payment locations, please visit: http://dallascityhall.com/departments/waterutilities/DCH%20Documents/Fidelity_Pay_Stations.pdf


Dallas Water Utilities (DWU) would like to remind residents and customers Dallas tap water is safe to drink. Conventional water treatment methods, including filtration and disinfection, are used at all of DWU’s drinking water treatment plants. These processes remove or inactivate bacteria and viruses.

COVID-19 has not been detected in drinking water. DWU continues to test and monitor our drinking water supplies 24/7 to ensure the highest quality water for our customers.


For more information on DWU’s water quality and how it meets federal drinking water standards, please visit and review our annual consumer confidence report at http://dallascityhall.com/departments/waterutilities/Pages/water_quality_reports.aspx



La Ciudad de Dallas está preparada para ayudar a cualquier cliente que lo necesite. Para apoyar a nuestros clientes, inmediatamente suspenderemos las desconexiones de agua hasta un nuevo aviso. Si algún cliente de Dallas Water Utilities tiene problemas pagando en persona, hay otras opciones de pagos, incluyendo el envío de un cheque por correo, pago por teléfono al 214-651-1441, en la página de web de la Ciudad de Dallas (ePay) y a través de su aplicación bancaria personal. Si tiene preguntas sobre cómo hacer un pago o si necesita hacer arreglos de pago comuníquese con nosotros al 214-651-1441. Haga clic aquí para saber los lugares alternos donde se pueden hacer pagos: http://dallascityhall.com/departments/waterutilities/DCH%20Documents/Fidelity_Pay_Stations.pdf


TXU Energy Provides Customer Assistance During Coronavirus Pandemic


IRVING, Texas — With aggressive containment efforts of coronavirus underway, TXU Energy announced today a series of steps it has taken to help customers. 

TXU Energy is assisting customers that may incur economic hardship related to the coronavirus by:

  • Waiving late fees

  • Extending payment due dates with no down payment required

  • Reducing down payments and deferring balances over five equal installments


If a customer is unable to pay their bill, we’re here to help. To take advantage of this assistance, TXU Energy customers should call 1-800-242-9113. 

In addition, during this unprecedented time, the team at TXU Energy is working hard to ensure our customers have the resources they need as well as the dependable service they have come to expect.   

“The coronavirus is causing uncertainty and many hardships, and during this time, we don’t want our customers to worry about their electric bills,” said Scott Hudson, president of TXU Energy. “TXU Energy takes seriously our responsibility to provide an essential service to millions of Texas homes and businesses, and we are committed to serving our communities through this time of enhanced need.”

In light of the coronavirus, the company is providing additional bill-payment assistance to customers in need through its TXU Energy AidSM program. These dollars are being allocated to existing TXU Energy Aid partners serving Texas communities. Funds are donated by the company, its employees, and customers. 

For more than 30 years, TXU Energy Aid, one of the largest electric bill payment assistance programs in the nation, has helped Texas families going through hard times keep their homes powered and safe. For information on which social service agency provides assistance in their area, customers can call 211 and ask for bill payment assistance.

About TXU Energy
More Texans trust TXU Energy to power their homes and businesses than any other electricity provider. We’re passionate about creating experiences and solutions tailored to fit the needs of our customers, including electricity plans, online tools to help save, renewable energy options and more. TXU Energy is also committed to cultivating a dynamic and enjoyable workplace where all our people can succeed. Visit txu.com for more. TXU Energy is a subsidiary of Vistra Energy (NYSE: VST).  REP #10004

  • Ambit, Tri-Eagle will waive late fees, extend payment due dates with no down payment required, reduce down payments and deferring balances over five equal installments.

  • Reliant, Green Mountain, Cirro, Stream, XOOM and Discount Power are suspending disconnections for non-payment until April 3.

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