• Team Ramos

The Importance of Continued Water Service

On March 23, the Richardson City Council adopted an ordinance taking additional steps to strengthen and extend a Declaration issued on March 18 by Mayor Voelker. While the Declaration is in effect, the City Council authorized City staff to waive water customer service fees such as, late fees, reconnect fees, missed appointment fees and returned check fees.

The City of Richardson has also suspended all water and solid waste cut offs due to nonpayment during this time.

If you experience difficulties we ask that you contact Water Customer Service at 972-744-4120 or and they will determine a one on one solution for your circumstance.

(Updates on the City’s emergency response can be found on the City of Richardson’s COVID-19 news page

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