Texas Workforce Commission Updates
Earlier this week, I spoke to the Texas Workforce Commission, along with other House members to get up to date.
The Texas Workforce Commission has been steadily working to increase their call center capacity, server capacity, and hours. They explained that they are doubling the amount of servers available, making it possible for more people to file their claims online. Due to the high call volume during this time, the Texas Workforce Commission is increasing their hours, to 7 days a week, from 7am to 7pm. They have also signed a contract for 4 more 3rd party call centers, bringing their capacity up to 8 call centers.
Unemployment benefits for self-employed or independent contractors are available now. If you were self-employed, or you were an independent contractor and have been denied for benefits recently, TWC will be in touch with you to review new benefits available now.
I have also seen a lot of questions/concerns in regards to calling TWC and being redirected to the website, and when you're on the website, it asks you to call to continue the filing process. After bringing this up, we were informed that these new tech updates will help clear up these issues and get everyone the assistance they need faster.
If you have any more questions or concerns, please visit twc.texas.gov or reach out to our District Office.